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Refund Policy

A legal disclaimer

Effective Date: [10/06/25]

At Lift & Go Moving Co ("we," "our," or "us"), we are committed to providing high-quality moving services to our customers. We understand that sometimes things don’t go as planned, and this Refund Policy outlines the conditions under which we offer refunds.

1. Booking Cancellations

  • Cancellation by Customer:

    • If you wish to cancel your booking, you must notify us at least [Insert number of hours/days] before the scheduled moving date. If you cancel within this time frame, you will be eligible for a full refund, minus any applicable non-refundable deposit.

    • Cancellations made less than [Insert number of hours/days] before the scheduled moving date will result in a [Insert cancellation fee].

  • Cancellation by Lift & Go Moving Co:

    • In the rare event that we need to cancel your move (due to circumstances like vehicle failure, staffing issues, or unforeseen events), we will notify you as soon as possible and offer you the option to reschedule or receive a full refund for any payments made.

2. Refund for Damaged or Lost Items

  • Claims for Damages:

    • If items are damaged during the move and you believe the damage was caused by our team’s negligence, you may file a claim within [Insert number of days] after the completion of the move. We will assess the situation and, if valid, offer a refund or replacement of the damaged items based on the coverage provided in our service agreement.

    • Please note that our standard liability coverage does not cover damages to items that were improperly packed, items that were disassembled by the customer, or items that were not disclosed at the time of booking (e.g., oversized furniture, hazardous materials, etc.).

  • Lost Items:

    • If an item goes missing during the move and we are unable to locate it after thorough investigation, we may offer a refund or compensation for the lost item based on the terms of our insurance coverage.

3. Refund for Service Discrepancies

If our moving services do not meet the agreed-upon terms or expectations (e.g., failure to complete the move on time, insufficient services provided, or issues related to the quality of service), you may be eligible for a partial or full refund. To request a refund in such cases:

  • You must notify us within [3 days] after the service is completed.

  • We will assess the situation, and if it’s determined that we failed to meet the agreed-upon terms, we will offer an appropriate refund.

4. Non-Refundable Fees

The following fees are non-refundable:

  • Non-refundable deposit: A deposit may be required to secure a booking and confirm your move date. This deposit is non-refundable, except in cases where we cancel the move.

  • Special Service Fees: Certain specialty services, such as additional insurance, storage fees, or extra-large-item handling, may be non-refundable once the service has been rendered.

  • Late Cancellation Fees: If you cancel within [Insert cancellation notice period] of the scheduled move date, the cancellation fee is non-refundable.

5. How to Request a Refund

To request a refund, please contact us via the following channels:

  • Email: [Insert Email Address]

  • Phone: [Insert Phone Number]

  • Mailing Address: [Insert Mailing Address]

You will need to provide the following details:

  • Your booking number

  • A description of the issue

  • Any supporting documentation (e.g., photos of damaged items, written statements, etc.)

Once your request is received, we will review it and notify you of the next steps. Refunds are typically processed within [Insert number of business days] of approval.

6. Refund Method

Refunds will be issued using the same payment method used for the original booking, unless otherwise agreed upon.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about our Refund Policy or wish to request a refund, please contact us:

Lift & Go Moving Co

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